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Lifetime Exchange Policy

Lifetime Exchange & Buy back policy

In order to enhance your shopping experience at Kevabox, we have recently updated our lifetime exchange and buyback policies.

Please keep reading to know how it benefits you.

Gold Jewellery

Exchange to Lifetime Exchange Buyback
Gold Jewellery 100% 95%
Diamond Jewellery " "
Gemstone Jewellery " "
Platinum Jewellery " "
Uncut Jewellery " "
Gold Coins 95% "
  • All jewellery studded with Polki, Kundan, Pearl, Coral, Red Sandal, Rudraksh, Swarovski® Zirconia, Cubic Zirconia(CZ) or American Diamonds(AD), semi-precious or fancy cut gemstones, will be valued (as per net weight of metal only) after removing the stones, enamel, wax, wood, thread, dust and/or any other non precious material etc.
  • The rate per gram of gold will be as per the prevailing rate on the website at the time.

Diamond Jewellery

Exchange to Lifetime Exchange Buyback
Gold Jewellery 90% 80%
Diamond Jewellery 100% "
Gemstone Jewellery " "
Platinum Jewellery 90% "
Uncut Jewellery " "
Gold Coins 80% "
  • The value of any seasonal campaign/offer/discount/other promotions shall be deducted from the diamond value.
  • Jewellery studded with American diamonds(AD), Swarovski® Zirconia or Cubic Zirconia(CZ) will not be considered under this category.

Precious Gemstone

Exchange to Lifetime Exchange Buyback
Gold Jewellery 80% 70%
Diamond Jewellery 100% "
Gemstone Jewellery " "
Platinum Jewellery 80% "
Uncut Jewellery " "
Gold Coins 70% "
  • In case of Polki, Kundan, Pearl, Coral, Red Sandal, Rudraksh, Swarovski® Zirconia, Cubic Zirconia(CZ) or American Diamonds(AD), semi-precious or fancy cut gemstones will not come under this category. Kindly refer to Gold Category for such Cases.
  • Only Precious gemstones like Blue Sapphire, Yellow Sapphire, Ruby and Emerald will be considered under this category (as per the net weight of the metal and the total carat weight of the gemstones).
  • The value of any seasonal campaign/offer/discount/other promotions shall be deducted from the gemstone value.

Platinum Jewellery

Exchange to Lifetime Exchange Buyback
Gold Jewellery 100% 95%
Diamond Jewellery " "
Gemstone Jewellery " "
Platinum Jewellery " "
Uncut Jewellery " "
Gold Coins 95% "
  • All jewellery studded with Polki, Kundan, Pearl, Coral, Red Sandal, Rudraksh, Swarovski® Zirconia, Cubic Zirconia(CZ) or American Diamonds(AD), semi-precious or fancy cut gemstones, will be valued (as per net weight of metal only) after removing the stones, enamel, wax, wood, thread, dust and/or any other non precious material etc.
  • The rate per gram of platinum will be as per the prevailing rate on the website at the time.

Uncut Jewellery

Exchange to Lifetime Exchange Buyback
Gold Jewellery 70% 60%
Diamond Jewellery 100% "
Gemstone Jewellery 90% "
Platinum Jewellery 70% "
Uncut Jewellery " "
Gold Coins 60% "
  • Products studded with uncut diamonds / polki only, will be considered under this category.
  • Rate per gram will be as per the prevailing rate on the website at the time.

Gold Coins

Exchange to Lifetime Exchange Buyback
Gold Jewellery 97% 97%
Diamond Jewellery 100% "
Gemstone Jewellery " "
Platinum Jewellery " "
Uncut Jewellery " "
Gold Coins 97% "
  • Product will be valued as per net weight of metal only.
  • Rate per gram will be as per the prevailing rate on the website at the time.

Loose Solitaires

Exchange to Lifetime Exchange Buyback
Gold Jewellery 80% 80%
Diamond Jewellery 90% "
Gemstone Jewellery 90% "
Platinum Jewellery 80% "
Uncut Jewellery 90% "
Gold Coins 80% "
  • We currently do not accept the exchange or buy back of loose solitaires above 5 Lacs (as per invoice value at the time of purchase).
  • The valuation of loose solitaires will be determined by and under the sole discretion of Jewelsecret.com

Customized Jewellery

Material Exchange to Lifetime Exchange Buyback
Gold Jewellery Gold Jewellery 90% 85%
Diamond Jewellery " 80% 70%
Gemstone Jewellery " 70% 60%
Platinum Jewellery " 90% 85%
Gold Jewellery Diamond Jewellery 90% 85%
Diamond Jewellery " 90% 70%
Gemstone Jewellery " 90% 60%
Platinum Jewellery " 90% 85%
Gold Jewellery Gemstone Jewellery 90% 85%
Diamond Jewellery " 90% 70%
Gemstone Jewellery " 90% 60%
Platinum Jewellery " 90% 85%
Gold Jewellery Platinum Jewellery 90% 85%
Diamond Jewellery " 80% 70%
Gemstone Jewellery " 70% 60%
Platinum Jewellery " 90% 85%
Gold Jewellery Uncut Jewellery 90% 85%
Diamond Jewellery " 80% 70%
Gemstone Jewellery " 70% 60%
Platinum Jewellery " 90% 85%
Gold Jewellery Gold Jewellery 85% 85%
Diamond Jewellery " 70% 70%
Gemstone Jewellery " 60% 60%
Platinum Jewellery " 85% 85%
  • Product valuation will be based on the aforementioned rules as per the metal/material type of the product.
  • Rate per gram will be as per the prevailing rate on the website at the time

Add ons to the policies mentioned above -

  • Valuations will be based on the current market value of the product (as per net weight of the metal and stone) and doesn't cover manufacturing charges and/or taxes.
  • The prevailing market value of your jewellery will be determined by Jewelsecret. An indicative valuation will be provided based on specifications provided by the customer, however, the final valuation might be subject to change as per quality check, completed only after the product is received and tested by Jewelsecret. The gold rate will be considered as is on the date of receipt of the product by Jewelsecret.com
  • Payment from buy back will be only via bank transfer to the customer’s bank account within a period of 10 working days, after quality check and valuation of the said product(s) is confirmed by the customer.
  • In case the value of the new product is higher than the exchange value of the old product the difference will be paid by the customer. In case the value of the new product is lesser than the exchange value of the old product the difference will be held as credit in Jewelsecret wallet for future purchases.
  • Shipping charges of Rs.500 will be borne by the customer for all jewellery under this policy.
  • Any item that shows signs of damage, wear and tear, alterations, resizing (by any jeweller other than Jewelsecret.com) or mishandling leading to reduction in metal weight or stone weight as mentioned in the invoice shall be reduced from the final weight of metal and stones in valuation.
  • This feature is not available for International orders (shipped abroad from India).
  • Buyback will apply only in cases where the invoice value is less than 2lacs.
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