Lifetime Exchange & Buy back policy
In order to enhance your shopping experience at Kevabox, we have recently updated our lifetime exchange and buyback policies.
Please keep reading to know how it benefits you.
Gold Jewellery
| Exchange to |
Lifetime Exchange |
Buyback |
| Gold Jewellery |
100% |
95% |
| Diamond Jewellery |
" |
" |
| Gemstone Jewellery |
" |
" |
| Platinum Jewellery |
" |
" |
| Uncut Jewellery |
" |
" |
| Gold Coins |
95% |
" |
- All jewellery studded with Polki, Kundan, Pearl, Coral, Red Sandal, Rudraksh, Swarovski® Zirconia, Cubic Zirconia(CZ) or American Diamonds(AD), semi-precious or fancy cut gemstones, will be valued (as per net weight of metal only) after removing the stones, enamel, wax, wood, thread, dust and/or any other non precious material etc.
- The rate per gram of gold will be as per the prevailing rate on the website at the time.
Diamond Jewellery
| Exchange to |
Lifetime Exchange |
Buyback |
| Gold Jewellery |
90% |
80% |
| Diamond Jewellery |
100% |
" |
| Gemstone Jewellery |
" |
" |
| Platinum Jewellery |
90% |
" |
| Uncut Jewellery |
" |
" |
| Gold Coins |
80% |
" |
- The value of any seasonal campaign/offer/discount/other promotions shall be deducted from the diamond value.
- Jewellery studded with American diamonds(AD), Swarovski® Zirconia or Cubic Zirconia(CZ) will not be considered under this category.
Precious Gemstone
| Exchange to |
Lifetime Exchange |
Buyback |
| Gold Jewellery |
80% |
70% |
| Diamond Jewellery |
100% |
" |
| Gemstone Jewellery |
" |
" |
| Platinum Jewellery |
80% |
" |
| Uncut Jewellery |
" |
" |
| Gold Coins |
70% |
" |
- In case of Polki, Kundan, Pearl, Coral, Red Sandal, Rudraksh, Swarovski® Zirconia, Cubic Zirconia(CZ) or American Diamonds(AD), semi-precious or fancy cut gemstones will not come under this category. Kindly refer to Gold Category for such Cases.
- Only Precious gemstones like Blue Sapphire, Yellow Sapphire, Ruby and Emerald will be considered under this category (as per the net weight of the metal and the total carat weight of the gemstones).
- The value of any seasonal campaign/offer/discount/other promotions shall be deducted from the gemstone value.
Platinum Jewellery
| Exchange to |
Lifetime Exchange |
Buyback |
| Gold Jewellery |
100% |
95% |
| Diamond Jewellery |
" |
" |
| Gemstone Jewellery |
" |
" |
| Platinum Jewellery |
" |
" |
| Uncut Jewellery |
" |
" |
| Gold Coins |
95% |
" |
- All jewellery studded with Polki, Kundan, Pearl, Coral, Red Sandal, Rudraksh, Swarovski® Zirconia, Cubic Zirconia(CZ) or American Diamonds(AD), semi-precious or fancy cut gemstones, will be valued (as per net weight of metal only) after removing the stones, enamel, wax, wood, thread, dust and/or any other non precious material etc.
- The rate per gram of platinum will be as per the prevailing rate on the website at the time.
Uncut Jewellery
| Exchange to |
Lifetime Exchange |
Buyback |
| Gold Jewellery |
70% |
60% |
| Diamond Jewellery |
100% |
" |
| Gemstone Jewellery |
90% |
" |
| Platinum Jewellery |
70% |
" |
| Uncut Jewellery |
" |
" |
| Gold Coins |
60% |
" |
- Products studded with uncut diamonds / polki only, will be considered under this category.
- Rate per gram will be as per the prevailing rate on the website at the time.
Gold Coins
| Exchange to |
Lifetime Exchange |
Buyback |
| Gold Jewellery |
97% |
97% |
| Diamond Jewellery |
100% |
" |
| Gemstone Jewellery |
" |
" |
| Platinum Jewellery |
" |
" |
| Uncut Jewellery |
" |
" |
| Gold Coins |
97% |
" |
- Product will be valued as per net weight of metal only.
- Rate per gram will be as per the prevailing rate on the website at the time.
Loose Solitaires
| Exchange to |
Lifetime Exchange |
Buyback |
| Gold Jewellery |
80% |
80% |
| Diamond Jewellery |
90% |
" |
| Gemstone Jewellery |
90% |
" |
| Platinum Jewellery |
80% |
" |
| Uncut Jewellery |
90% |
" |
| Gold Coins |
80% |
" |
- We currently do not accept the exchange or buy back of loose solitaires above 5 Lacs (as per invoice value at the time of purchase).
- The valuation of loose solitaires will be determined by and under the sole discretion of Jewelsecret.com
Customized Jewellery
| Material |
Exchange to |
Lifetime Exchange |
Buyback |
| Gold Jewellery |
Gold Jewellery |
90% |
85% |
| Diamond Jewellery |
" |
80% |
70% |
| Gemstone Jewellery |
" |
70% |
60% |
| Platinum Jewellery |
" |
90% |
85% |
| Gold Jewellery |
Diamond Jewellery |
90% |
85% |
| Diamond Jewellery |
" |
90% |
70% |
| Gemstone Jewellery |
" |
90% |
60% |
| Platinum Jewellery |
" |
90% |
85% |
| Gold Jewellery |
Gemstone Jewellery |
90% |
85% |
| Diamond Jewellery |
" |
90% |
70% |
| Gemstone Jewellery |
" |
90% |
60% |
| Platinum Jewellery |
" |
90% |
85% |
| Gold Jewellery |
Platinum Jewellery |
90% |
85% |
| Diamond Jewellery |
" |
80% |
70% |
| Gemstone Jewellery |
" |
70% |
60% |
| Platinum Jewellery |
" |
90% |
85% |
| Gold Jewellery |
Uncut Jewellery |
90% |
85% |
| Diamond Jewellery |
" |
80% |
70% |
| Gemstone Jewellery |
" |
70% |
60% |
| Platinum Jewellery |
" |
90% |
85% |
| Gold Jewellery |
Gold Jewellery |
85% |
85% |
| Diamond Jewellery |
" |
70% |
70% |
| Gemstone Jewellery |
" |
60% |
60% |
| Platinum Jewellery |
" |
85% |
85% |
- Product valuation will be based on the aforementioned rules as per the metal/material type of the product.
- Rate per gram will be as per the prevailing rate on the website at the time
Add ons to the policies mentioned above -
- Valuations will be based on the current market value of the product (as per net weight of the metal and stone) and doesn't cover manufacturing charges and/or taxes.
- The prevailing market value of your jewellery will be determined by Jewelsecret. An indicative valuation will be provided based on specifications provided by the customer, however, the final valuation might be subject to change as per quality check, completed only after the product is received and tested by Jewelsecret. The gold rate will be considered as is on the date of receipt of the product by Jewelsecret.com
- Payment from buy back will be only via bank transfer to the customer’s bank account within a period of 10 working days, after quality check and valuation of the said product(s) is confirmed by the customer.
- In case the value of the new product is higher than the exchange value of the old product the difference will be paid by the customer. In case the value of the new product is lesser than the exchange value of the old product the difference will be held as credit in Jewelsecret wallet for future purchases.
- Shipping charges of Rs.500 will be borne by the customer for all jewellery under this policy.
- Any item that shows signs of damage, wear and tear, alterations, resizing (by any jeweller other than Jewelsecret.com) or mishandling leading to reduction in metal weight or stone weight as mentioned in the invoice shall be reduced from the final weight of metal and stones in valuation.
- This feature is not available for International orders (shipped abroad from India).
- Buyback will apply only in cases where the invoice value is less than 2lacs.
